By Stacy Park, Sarah McMurry, and Sahar Kharie, Courier Staff Writers
The faulty Chromebook repair system has been a problem at James Logan and people are getting tired of it.
For years, many students felt very displeased with the Chromebook service.
“I turned in my Chromebook a year ago because the screen was fading away. However, after getting it back in a month, I have found that the screen was still black and unrepaired. I have given up trying to fix it and have bought a new computer,” said Jessica Lee, a senior.
“To be honest, I believe the system is inadequate because there have been too many Chromebooks that are not left unfixed.”
While many students are disappointed with the Chromebook repair system, there are some who have a positive outlook.
“I have turned in my Chromebook last year at the end of the first semester and have not gotten it back since. I currently have a loner, and I am very content with it. I know that many students have poor loners with incompatible chargers,” said Serena Lee, an 11th grader.
Lee also mentioned why she thinks Chromebook repairs at Logan are a haphazard.
“I think this is a problem because people are not receiving their Chromebooks back, but I do understand that the book room staffs are very stressed and overloaded and that is an issue with the efficiency on both ends.”
José Barba, one of two people who works as a book room technician believes that the number one problem with the Chromebook repair time is because “Only two people are working with the Chromebooks, and in average we get around 45 to 50 Chromebooks a day, so that’s why it takes a long time. Sometimes, other schools need our loaners for testing, and when they give them back to us, we lose time for checking up on the keyboards, mouses, and the batteries because many students want the loaners fast.”
When asked how the school can resolve this issue, Barba said that “We need more people to fix the Chromebooks because right now it’s only the two technicians and me working on them. However, the technicians are also busy with their work such as fixing the printers, phones, teachers’ computers and the school’s Wi-Fi.”
Finally, we interviewed Mr. Shawn, the House 1 principal, about his thoughts as well.
“There have been a lot of changes in how we issue and repair the Chromebooks from when students initially received them. Juniors and seniors have experienced a difficult time with their Chromebooks because there were a lot of variations with the Samsung and Acer models. However, first-year students are not going through the same thing as them because they have received new Dell Chromebooks that do not break so easily. If we swap the older Chromebooks with the newer ones, there should be a fewer amount of repairs now.”
With time, we hope the issue with Chromebooks will be resolved and leave students satisfied with their computers throughout their remaining school years.